We have a rare opening to join the Skin Deep Clinic team as Receptionist with administration support duties and are now on the look out for the perfect candidate!

I’ve listed the job description and conditions below, but as a small and friendly team I’m looking for someone who can not only carry these out but really ‘muck in’. It’s a people facing role, as you will be the first Skin Deep ‘face’ most people see, so please bear in mind that a friendly and welcoming outlook is as important as being able to carry out the key tasks.

To Apply:
If you think you have what it takes to join us, then I’d be delighted to receive your application. Please send your current CV and covering letter including anything else you think I should know by email to [email protected] (no PMs or messages please at this stage).

Closing date for the role is Wednesday 23 August 2023.

I look forward to hearing from you!
Wendy

Skin Deep Clinic: Receptionist/Admin Support

About Skin Deep Clinic:

Skin Deep Clinic is a 5* aesthetic clinic; so passion for delivering the highest levels of customer service and the ability to anticipate patient needs is essential. The receptionist is our first point of contact so must be friendly, organised, articulate and presentable. It’s also critical that the receptionist demonstrates the ability to work independently on the front desk, and closely with the wider team.

This role is responsible for the execution of day-to-day administrative and organisational tasks of the clinic. Full training will be given but experience in customer service is essential.

Main Duties/Responsibilities:

Welcome all patients arriving at the practice, ensuring they have completed relevant registration forms and are ready for their appointments, on time.

Keeping reception desk and waiting room area clean and tidy at all times. This will include emptying bins daily and vacuum and steam at least once a week, but as required.

Ensuring patient files and documentation are compiled/completed correctly prior to patient arrival.

Making and answering phone calls and responding to general enquiries; giving initial treatment/consultation information.

Managing the SDC email account on a daily basis, ensuring all enquiries are responded to the same day, without exception.

Ensuring Timely database is kept up-to-date and accurate at all times with notes, photos and contact details. Checking patient contact details at every appointment.

Management of clinic diaries with the responsibility for booking and rescheduling patient appointments as needed.

Ensuring prompt payment for all appointments and informing Wendy Hartwig/Sophie Dickens of any issues.

Manage stock levels – check daily, ensuring no stock runs out at any time

Liaise and order from supply companies and other organisations as required, and in conjunction with Wendy and Sophie.

Accepting deliveries, checking they are correct and putting stock away.

Handling the cash, and ensuring that all cash/credit card transactions balance when completing end of day banking.

Ensuring that all patient files are completed correctly before filing and returning to storage in an efficient, tidy ad secure manner.

Highlighting and resolving problems, both administrative and operational.

Data entry on accounting software and spreadsheets.

Other duties as necessary for the efficient running of the clinic.

In the performance of the duties outlined above, the post-holder may have access to confidential information relating to patients. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Role Reports to: Wendy Hartwig & Sophie Dickens

Working Hours:

Monday 1500 – 1900

Tuesday 0900 – 1200

Wednesday 0900 – 1500

Thursday 0900 – 1200

Friday 0900 – 1400

Location:

Main Reception Skin Deep Clinic, B Knights Court. Battlefield Enterprise Park, Shrewsbury,  SY1 3GA

Salary: National Living Wage

Annual Leave: 5.6 weeks paid holiday in each holiday year (pro-rated for part-time employees) including Bank and Public Holidays.

Sick Pay: There is no pay for any absence due to illness or injury, other than statutory sick pay if you are eligible. For the purposes of statutory sick pay, your ‘qualifying days’ are your normal working days.

Probation Period: 3 months

Well hello March, it’s been a while since I put pen to paper so here I am! For this month I wanted to have a bit of a focus on lips and treatments I do in the clinic …  Lip treatments using dermal fillers are the third most popular treatment I provide after wrinkle relaxing injections and Profhilo.

Lip filler and contouring treatments allow you to create a look that’s subtle but different, by enhancing the natural look of your lips. Treatments are performed using dermal fillers to restore lip fullness and definition.

So first, the basics … How do Lip Fillers work? Lip fillers are made from synthetic hyaluronic acid (which exists naturally within the body) and they are efficient water-absorbers, which really help with lip hydration. It’s often a sign they are wearing off when you have to reach for the lip balm.

Everyone has different needs and requirements and this treatment doesn’t just appeal to the 20-somethings either. In fact, the majority of lip filler treatments I perform are on the over 35s. It’s very interesting though that there are many differences in their needs, approach, questions, expectations and concerns. Let me explain..

Younger Patients vs Older Patients

In my experience, the younger patients usually ask about price first. Having lip fillers has become as acceptable for females born in the 90s as having highlights or a manicure. The over 35’s are far more cautious. In fact, only recently I treated a lovely young lady who had not heard of Leslie Ash (I’m sure many of you will remember her unfortunately super public experience with lip filler). I must stress the filler used  for Leslie Ash is no longer on the market and the safety profile of fillers used in lips has improved beyond recognition since those days.

As more and more lip filler procedures have are performed worldwide each year, more evidence is continually gathered  which enables manufacturers to generate a much safer product and reduce unwanted side effects.

The Trout Pout

Another key difference is that more mature ladies are concerned they will look like they have a “trout pout”. Often, the younger patients want the effect to be obvious. Depending on the volume of your lip pre-treatment and dental support that the lips have, an obvious effect is unlikely with a single syringe. Some patients are advised that having cosmetic dentistry to support the lips may be a worthwhile investment as without good support from the teeth no amount of lip filler will give the desired effect.

Vertical Lip Lines

I frequently recommend the use of lip filler to treat vertical lip lines. We call these ‘Bar Code’ lips – the lines you get running up from the lips as you get older. Very few people don’t suffer with lip lines, whether they have smoked during their lives or not. Bone and tissue changes in the aging face contribute to their appearance. When I first suggest the use of fillers here many clients look horrified until I explain! By injecting filler into the lip border, creating improved definition and subtle stretch of the border, the appearance of the vertical lip lines improve. A very popular treatment for these lines is Viscoderm, a skin booster which softens the lines around the contour area.. you can read a bit more about this here on an earlier blog I wrote

Taking Lips Seriously

Horrific side effects from lip fillers are newsworthy. I welcome this. Lip fillers should not be undertaken lightly. The risks are real. Hence the in-depth medical history, the exceedingly detailed consent form and printed list of potential side effects I give you before the treatment.

I’m not trying to put you off (although it may feel that way)! I just don’t want you to choose to have lip fillers without being aware of the risks.

The good news is that these risks are vastly reduced by the technique I favour for lip fillers (the micro cannula rather than the needle). My level of understanding of clinical anatomy will also help to prevent side effects and their management in the unlikely event they do occur.

Getting the Best Results

One last point… clients have said that using a needle gives better results. I promise you the result is not down to the technique used to inject the filler. It’s down the size of the lip pre-treatment and product choice, which safety dictates. My favourites are Aliaxin FL (for a softer lift) & Aliaxin LV (for luxury volume). Read more about Aliaxin here.

Of course, patient expectation is also critical. A 1ml syringe is the equivalent of 1/5th of a teaspoon… that will not create a huge lip unless your lips are fairly voluminous in the first place! It’s like spreading butter on toast – it will only spread so far before you lose the effect completely!

I will always favour the micro-cannula after the needle as bruising afterwards is rare, risks of vascular complications are hugely reduced and the immediate effect is far more pleasant than after a needle (only 2 visible entry points) and far more indicative of the final effect.

Your Requirements….

Whether you are looking to emulate your favourite celebrity, rebalance the lip as you believe the perspective is wrong (the perfect lip, by the way, should have 60% volume in the bottom and 40% in the top), improve the appearance of vertical lip lines, improve the lip condition or turn back the clock just a few years, lip fillers are more popular then ever and I’d be delighted to talk through your specific needs and find the right solution for you in clinic.

Wendy x

October is Menopause Awareness Month and sometimes I think there are awareness days and months for just about everything these days, but I’m really pleased to see the Menopause getting more coverage and awareness on a daily basis. I’ve watched the Menopause Mandate with interest on social media this month and it’s great to see so many people actually talking about a subject that really was taboo until even a few years ago. I love to see women helping women and getting involved and supporting each other. So, here goes….

I’m Wendy and I’m Menopausal (yikes – did I say that out loud?!)! My journey on the Meno Motorway has probably been different from yours and yours different from mine, as it is a very personal experience, but I write this from the heart as I know what a roller coaster ride it is for every woman. And regardless of the differences there are some physical symptoms that most of us will go through and those regarding your skin are ones that I hope I can even help with a little…

Why does Skin Change during Menopause?

Way more than just hot flushes and mood swings Menopause really changes your skin…. our body stops making as much collagen and we lose some fat under the skin, and this means the skin’s elasticity drops.  Oestrogen helps skin produce oil and hold onto water, so extremely dry skin during menopause is common thanks to a drop in this hormone.

All this can cause sagging — especially around the neck, jawline, and cheeks — and fine lines and wrinkles.

 Some people will also notice acne as oestrogen levels fall and androgen levels remain stable (androgens are male sex hormones, like testosterone), increasing sebum production and causing pores to become blocked.

Can you Prevent Skin Changes During Menopause?

You may not be able to prevent menopause from taking a toll on your skin, but you can certainly take steps to make your skin look its best.

 Because one of the main factors in skin aging is sun exposure, it’s essential to wear SPF daily — even when it’s cloudy. To help keep hormonal acne at bay, use a cleanser with salicylic acid. This can penetrate pores and dissolve oil.

Hydration is also important for menopausal skin. It’s likely that your face and body will feel drier than usual and using a moisturizer with hyaluronic acid may help draw moisture into the skin It’s best to use moisturizers with hyaluronic acid on damp skin so the ingredient can bond with water.

A moisturizer with ceramides can help moisture from escaping and topping a moisturizer with a facial oil adds even more hydration.

In addition to skin care products, it’s always helpful to eat hydrating foods, drink plenty of water, and try to get quality sleep.

How Can I Help?

Not surprisingly all the menopause changes can make our confidence plummet, just when we need it the most.

There are aesthetic treatments that can also help – including skin boosters and Profhilo (this has honestly been my absolute ‘meno-hero’) as well as anti-wrinkle treatments.  If you’re worried about an over puffed face or a trout pout, then please rest assured that my primary aim at Skin Deep Clinic is to help with little tweaks to give you back any of the lost confidence and ease you through.

I’ve also recently starting using the Zo Skin Health products and I can attest personally to their efficacy in giving me a bit of my glow back as well as treating my drier skin. Skin Deep Clinic are an accredited provider of ZO Skin Health and me or one of my trained colleagues can spend some time on a short consultation to get the right products for you.

If you’d like to discuss any treatments or skin care further, please do get in touch or let’s have a chat next time you are in the clinic and together we can work out the best way to get you back you!

Meantime as always, my very best wishes

Wendy x